Rentals Frequently Asked Questions
Q: Where can I find all the information
I need and how can I contact Travellers Auto Barn?
A: Our website provides comprehensive information
about travelling with Travellers Auto Barn rental vehicles.
You are most welcome to contact our friendly and professional
sales and reservation staff by email, fax or telephone.
If you have special requirements or need specific advice
or assistance, we would be happy to help you with relevant
information. All e-mails are responded to within 24
hours
Q: Do I need a special license?
A: A valid current car driver's license is to be produced
for everyone intending to drive the vehicle on the tour.
State, overseas or international drivers licenses are
acceptable. A translation of you license may be required
in English characters for our staff to read.
Q: How many people can travel in
each vehicle?
A: Seat belts are mandatory for all passengers in
Australia. The number of passengers depends on the number
of seat belts - which depends on the vehicle. The number
of passengers is indicated for each rental vehicle in
the rentals section of this website.
Q: Can a child seat be fitted?
A: Child seats can only be fitted in certain models.
Travellers Auto Barn can provide a child seat that complies
with local laws. You must inform Travellers Auto Barn
at the time of the booking if a child seat will be used
in the vehicle, whether or not you provide your own,
so that the appropriate installations can be made.
Q: Can we just pull over on the
side of the road?
A: Outside of towns and in country areas it is allowed,
but because of local council laws you are not permitted
to camp on the side of the road in towns. Australia
has an extensive network of caravan parks in all major
tourist centres and in most towns. They offer excellent
recreation facilities and of course have superb shower
and toilet amenities. They also have provision for you
to plug the vehicle into electricity. There is ordinarily
no need to book ahead, even in peak periods. The approximate
cost is $15 to $20 a night.
Q: How do I get to the Travellers
Auto Barn Depot?
A: Pick up and return of vehicles is at our depots
(not airports). Our depots are close to the airports.
On return of the vehicle it is your responsibility to
make your way to your next destination.
Q: How much does petrol cost?
A: If you're coming from Europe, you'll find our petrol
prices quite affordable. Unleaded fuel is currently
around $1.30/litre in populated areas, and leaded and
diesel are each within $.05. In more remote areas, petrol
prices do rise and they follow the laws of supply and
demand. However, even in the most remote areas it's
still about half price when compared to European prices.
Q: How old do I have to be to rent?
A: The minimum age for all drivers is 18, the maximum
age is 75 years.
Q: How does the Bond/Excess on
a rental vehicles work?
A: Each rental vehicle requires a Bond that is also
the insurance excess for that vehicle. The amount of
the Bond is decided by you, and must be done with a
credit card. Your credit card is pre-authorized for
the appropriate amount when you pick up the vehicle.
If the vehicle is returned in good condition and a full
tank of fuel, the Bond is then released.
Q: How can I pay for my rental?
A: All payments must be made in Australian dollars
and we except cash, bank cheques, travellers cheques
and credit cards.
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